Refund policy
# Refund and Return Policy – LS
At LS (operated by LS TIMBER SRL), we aim to provide high-quality digital products. Please read our refund policy carefully before making a purchase.
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### 1. Digital Goods & Right of Withdrawal
Due to the immediate access and digital nature of our products (downloadable content, digital files, and instant services), all sales are generally final once access or download links are provided.
In accordance with EU consumer protection regulations (Directive 2011/83/EU), by completing your purchase and accessing or downloading the digital content, you expressly consent to immediate fulfillment of the contract and acknowledge that you forfeit your 14-day statutory right of withdrawal.
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### 2. Exceptions & Refund Eligibility
We want to make sure you are satisfied with your purchase. We will issue a full refund or replacement under the following specific circumstances:
* **Non-Delivery of Product:** If you do not receive the download link or access credentials due to a technical issue on our end, please contact us within 14 days of purchase.
* **Defective or Corrupted Files:** If the file downloaded is damaged, missing crucial content, or corrupt, and our support team cannot resolve the technical issue within a reasonable timeframe.
* **Product Not as Described:** If the digital product received is fundamentally different from the description provided on our store page.
*Note: Incompatibility issues with third-party software not specified on our website do not qualify for a refund.*
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### 3. Refunds for Purchases Made via Klarna
If your order was processed using Klarna (Pay in 3, Pay in 30 days, or financing):
* Processing Refunds: Once your refund request is verified and approved by our support team, we will update the transaction status directly in the Klarna Merchant Portal.
* Full Refund: Klarna will automatically cancel any remaining scheduled payments. If you have already made payments, Klarna will issue a refund directly to your original payment card within 5–10 business days.
* **Partial Refund:** If a partial refund is issued, Klarna will adjust your total statement balance. Any updated remaining balance will be visible inside your Klarna app.
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### 4. How to Request a Refund
If your order meets the eligibility criteria above:
1. Send an email to ls.timber.srl@gmail.com with the subject line `Refund Request - Order #[Your Order Number]`.
2. Provide your order details, purchase email address, and a detailed description/screenshot of the technical defect or issue.
3. Our team will review your request and respond within 1–2 business days.
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### 5. Company Details
* Store Name: LS
* Legal Company Name: LS TIMBER SRL
* VAT / CUI: RO37646869
* Support Email: ls.timber.srl@gmail.com
* Registered Address: Strada Bejeniei 139, Neamț County, Romania